Exchanges and Returns
Looking to return or exchange an item you’ve purchased? No problem.
How does it work?
You’re welcome to return any new unworn items to Braillo within 30 days of delivery and receive a refund or store credit to make another purchase, or exchange your purchase for a different color or size. Please note that because all our personalized items are one-of-a-kind,those returns will incur a 30 percent restocking fee. If for any reason you’d like to return or exchange your item, please send it to our warehouse address:
6030 Hollywood Blvd.
Hollywood, FL 33024
Items should be returned unused with their original label still attached and in their original packaging. Also, drop us an email at firstname.lastname@example.org and let us know the reason for the return/exchange and send us the tracking number you receive when you ship the item back so we can keep track of your item. It usually takes about 14 days for items to reach us and we’ll let you know as soon as they arrive.
Exchange – If you’d like to exchange the item you purchased for a different size or color, or if you’d like a store credit for the purchase price please send us the item and email us at email@example.com Once we receive your item we’ll contact you to make the exchange or put the store credit in your account. If you choose a store credit, you’ll be able to see your credit under the “My Account” tab on our website and you will be able to use it to make a new purchase.
Return – All refunds will be made to the original payment method you used to make your purchase.
- You can exchange any non-sale items within 30 days of receiving them.
- Sale items can only be exchanged within 14 days of receipt with a 5% cancellation fee..
- Refunds will be provided for returned items only if they have not been used, and are still in their original packaging and with their original tags.
- Refunds cannot be provided if a purchase was made using a debit card and therefore debit card holders will be able to receive store credit only.
- You will receive your refund usually within 14 days of making a return and the funds will be credited to the credit card on which the purchase was made. The return will be made according to the original terms of purchase.
Feel free to to get in touch with us concerning a return or exchange. Contact our customer service at: firstname.lastname@example.org