Frequently Asked Questions

Do I need an account to make a purchase?
Can I place an order by email?
How fast will my custom-made item arrive?
I’ve received an email from you saying my package was sent. How can I know when it will arrive?
How can I return or exchange an item I’ve purchased?
Are there special care instructions for clothing items?
Can I return a custom-designed item that I purchased online?
Is the Braillo website secure?
What does it say on your products?
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