If you would like to return an item for a refund or exchange simply email us at email@example.com. Within 24 hours one of our customer service
reps will follow up with you with details on how to receive your refund or exchange your order.
How long will my refund take?
Once we receive the returned product from you, your refund will be processed and it will be placed back in
the account that you purchased the item from within 3-5 business days.
How can I return or exchange a gift?
To return or exchange a gift please email us at firstname.lastname@example.org.
One of our customer service reps will follow up with you within 24 hours with instructions on how to proceed
with the refund or exchange process.
Can I cancel my order?
Yes, you can easily cancel any order you make. If you would like to cancel your purchase, please contact us
at email@example.com with your order number and full name.
Cancellations will be processed on the day we receive your cancellation request.
SHIPPING AND DELIVERY
How long does shipping take?
since most of our jewelry items are personalized, making your special and unique piece is something that is included in the shipping timeline.
shipping may take 2-3 weeks from the day that your order is placed.
What are your shipping options?
We offer free shipping with purchase over $79
ORDER STATUS AND DETAILS
I log into my account, but I cannot see my Order
If you can not see your order in your account, it usually means that you created an account with us after you
submitted your order as a guest. Please send us an email about this issue at firstname.lastname@example.org and we will
quickly link your order to your account and you will be able to view it there.
I placed an order with you but I made a mistake. How can I fix it?
To fix an order just send us an email with your order number and the customer name of the order to
email@example.com and we will take care of updating your order. Please note, making changes to an order
might affect the delivery date.
I placed an order but I did not receive an order confirmation
If you did not receive an order confirmation email please send us an email at firstname.lastname@example.org with your
full name and one of our customer service reps will get back to you quickly with all of your order
PRODUCTS AND GENERAL INFORMATION
Can I add more birthstones than the maximum amount given?
The quantity of birthstones on each piece of jewelry is standard and is shown on each product page.
Unfortunately, we can not add any additional birthstones if you reached the limit.
What is the order of the birthstones I picked on my jewelry item?
For all of our rings, bracelets and horizontal style necklaces the order of the birthstones is from left to
right. For vertical style necklaces the order of the birthstones is from top to bottom.
How can I clean/care for my jewelry?
To keep your jewelry in the best condition that can last through we recommend keeping it in a dry place
when not worn.
You can easily clean your jewelry in a number of ways. The first is to simply wipe off fingerprints or
oil related stains with a soft lint free cloth.
Sterling silver jewelry can easily be cleaned with a silver polish. You can purchase a quality silver
cream at most jewelry stores, drug stores and even supermarkets. Besides polish you can also clean
silver jewelry with a little bit of lemon juice or even a little toothpaste on a toothbrush and simply
wipe after with a little bit of warm water and a cloth.
How should I take care of the bracelet?
Even though technically speaking, the leather is waterproof, we would suggest to take it off before
swimming/taking a bath/showering because water can change the size and affect the overall state of the
bracelet over time.
Regarding the nighttime, if it feels comfortable you may wear it to bed, nothing bad will happen.
However, according to our clients' reviews, it's more cozy to take it off before going to sleep.
Other than that, leather is a rather durable material and does not require any additional measures:
don’t clean it with harsh chemicals, avoid extreme temperatures and everything will be fine.
To keep your bracelet in the best condition that can last through we recommend keeping it in a dry place
when not worn. You can easily clean it by simply wipe off fingerprints or oil related stains with a soft
lint free cloth.
Do not use any cleaning materials.
Perfume and any chemical substances may affect the beads, we recommend to put your bracelets only after
you wear your perfume.
To keep your bracelet in the best condition we recommend removing it before showering or going
Is your Jewelry 925 Sterling Silver?
Yes, all of our silver jewelry is sterling silver stamped with 925.
Our silver jewelry is made with Alloy S 88 that is De-Ox and has high tarnish resistance.
Is sterling silver affected by water?
Clean water will not affect the color of your silver however the chemicals within water may affect the color.
To keep your jewelry in the best condition we recommend removing your jewelry pieces before showering or
going swimming. Different soaps and shampoos may contain chemicals that can affect the color of the
Also, things like chlorine in swimming pools and salt in the sea can also affect the color of your jewelry.
However, if your silver jewelry does begin to change color, it is simple enough to clean with a silver
polish. It can do wonders!
What is the quality of your Gold Plating?
For all of our gold plated jewelry we use high quality 1.5 micron gold plating. However the durability of an
item will highly depend on the care the wearer takes of his or her jewelry. In addition, everyone has
different acidic PH levels in the body. The level of acidity in your skin along with moisture can also
affect the quality over time of the gold plating of the jewelry. This is why pieces such as rings and
bracelets which have more skin contact may wear more over time then earrings or necklaces. Removing plated
jewelry before doing physical activity or taking a shower will also help to keep the plating of the jewelry
in the best condition. In addition, we recommend storing your plated jewelry in a sealed plastic bag when
not worn to help keep it in good condition.
I Received a ‘Payment Didn’t Go Through’ Message, What Should I Do?
If you receive a message that your payment didn’t go through, please check your billing and personal
information to confirm that the credit card number you entered is correct. If you still have trouble after
confirming all of your information please email us at email@example.com and our customer service reps will be happy
to assist you.
Do you use secure payment methods?
Yes, our payments are very secure, we work only with payment providers that meet the highest industry
standards and guidelines. You do not need to worry when placing an order with us. In addition we do not
store your credit card information and we have no prohibited data storage.